Consumers / Families

 

We value your input and appreciate your feedback on how we can serve you better

Link to Online Survey    https://survey.sogosurvey.com/r/n4tnPu

 

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What does my Case Manager Do?

With the explosion of managed care, a growing elder population and increasing number of disabled or chronically ill patients maintaining an improved quality of life or requiring complex, ongoing treatement, many ask why they need a Case Manager.  Case managers manage client wellness and autonomy through advocacy, communication, education and the identification and facilitation of services.
Case managers identify appropriate providers and facilities across the continuum of health care and human services while insuring that available resources are timely, cost-effective and efficient.

Case managers help all health care stakeholders.
The benefits of case management help all participants in the process.  
Consumers gain an advocate and emotional support. 
Physicians and hospitals have complex cases facilitated in the best interest of consumers.
And payers costs may be reduced and other unexplored options may be utilized for consumers with diminishing resources.


EDUCATIONAL RESOURCES 

Aging in Place

 

Aging in Place Home Loan Modification Programs

Top 10 Cities for Technology-Assisted Living

Technology Innovations That Could Help the Elderly

19 User-Friendly Apps for Seniors, Alzheimer's Patients and Caregivers, and Individuals with Disabilities

Health for Seniors

10 Early Signs & Symptoms of Alzheimer’s

A Caregiver's Guide to the Benefits of Cooking with Alzheimer's

Older Adults & Anxiety

Seniors & Drugs - NCADD

Ultimate Guide to Rehab & Medicare

 

Grievances

A grievance is a written complaint by a consumer, provider or employee dealing with any dispute or situation where someone feels they have not been given fair treatment.

4.003 - Grievance Form - 20151211


Complaint Policy

You have rights as guaranteed by the Constitution of the United States and the Constitution of Indiana.  Your Case Manager provided you with a copy of the Waiver Participant’s Rights & Responsibilities (AL 4.001) as well as the document entitled "DDRS Waiver Manual." which further outlines these rights.  These resources are provided in writing and in the waiver participant’s usual mode of communication to the waiver participant, and their legal representative, if applicable, at the beginning of service delivery and at least annually thereafter.  Your Case Manager will advocate for you to insure that these rights have not been infringed upon.

Complaint Policy Form


Documentation of Problem

While advocating for people we support, it is common to encounter problems with other agencies. Advocacy Links, LLC strives to resolve problems in the most professional method possible.

Documentation Form for Problem Resolution