Services

ADVOCACY LINKS, LLC exists to provide reputable case management services to individuals living in north central Indiana. Case Managers will be trained consistently to expand and maintain knowledge of current rules, regulations, trends, and business practices required by the state of Indiana. In addition, Case Managers will listen to the needs of waiver participants, respect those needs and advocate on behalf of the participants to meet those needs. Case Managers will continuously explore paid and unpaid resources that will help meet the needs of waiver participants.

Responsibilities that Case Managers will complete include, but are not limited to, the following:

Developing, updating, and reviewing the Individualized Support Plan (ISP) using the Person Centered Planning Process.

Convening team meetings quarterly and as needed to discuss the ISP and any other issues needing consideration in relation to the participant.

Completion of a Division of Disability & Rehabilitative Services (DDRS)-approved health and safety indicator assessment tool during service plan development, initially, annually and when there is a change in the participant’s status.

Monitoring of service delivery and utilization (via telephone calls, home visits and team meetings) to ensure that services are being delivered in accordance with the ISP.

Completing and processing the annual Level of Care determination.

Compiling weekly case notes for each participant.

Conducting face-to-face contacts with the individual (and family members, as appropriate) at least once each quarter and as needed to ensure health and welfare and to address any reported problems or concerns.

Completing and processing the 90-Day Checklist.

Developing initial, annual and update Cost Comparison Budgets using the State approved process.

Disseminating information including all Notices of Action and forms to the participant and the Individualized Support Team (IST).

Completing, submitting and following up on incident reports in a timely fashion using the State-approved process, including notifying the family/guardian of the incident outcome, all of which must be verifiable by documented supervisory oversight and monitoring of the Case Management agency.

Monitoring participants’ health and welfare.

Monitoring participants’ satisfaction and service outcomes.

Monitoring claims reimbursed through the approved Medicaid Management Information System (MMIS) and pertaining to waiver-funded services.

Maintaining files in accordance with State standards.

Cultivating and strengthening informal and natural supports for each participant.

Identifying resources and negotiating the best solutions to meet identified needs.